Frequently Asked Questions
What are your customer service and cleaning operation hours?
Customer service hours: Monday through Friday from 9:00 AM to 4:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 11:00 AM to 1:00 PM. During these hours, customers can ask questions, request information, or receive booking assistance.
Our automated notification system keeps you informed throughout the cleaning process. You'll receive updates for important appointment milestones, such as when your cleaner is on the way, when they arrive and begin the cleaning, and when the service is completed.
Additional notifications may be sent for appointment confirmations, reminders, schedule changes, or other important booking updates. This helps ensure you're always informed about the status of your cleaning service.
How will I receive updates about my cleaning appointment?
Do you accept bookings over the phone?
To ensure accuracy and availability, Pro Prep Cleaning accepts bookings online only through our secure scheduling system. This allows customers to select services, provide detailed information, and receive accurate pricing based on their needs.
Customers have 24/7 access to our online booking system and can schedule a cleaning anytime, even outside customer service hours.
• Standard Cleaning: Book Now
• Rental Turnover Cleaning: Book Now
• Move In/Out Cleaning: Book Now
Select the service that best fits your needs and complete your booking online in just a few minutes.
Yes. After your first booking, you'll receive access to your customer portal, where you can manage your cleaning services in one convenient location. Through the portal, you can view upcoming and past appointments, reschedule eligible bookings, edit services and booking details, update contact information, manage saved payment methods, view invoices and receipts, and track the status of your appointments. The customer portal is available 24/7, giving you convenient access to your account whenever you need it.
Do I have access to a customer portal?
How Do I access my online portal
Customers can access their online portal by logging in with the email address and password used during booking. The customer portal allows you to manage your account, view past and upcoming bookings, and see which cleaner is assigned to future services.
To access your account, log in here. If you’ve forgotten your password, you can reset it here.
No. Customers are not charged at checkout when submitting a booking request. Payment is processed after the cleaning service has been completed.
This allows Pro Prep Cleaning to ensure services are delivered as scheduled before charging for the completed work.
Will I be charged at checkout when booking a cleaning?