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Frequently Asked Questions

What are your customer service and cleaning operation hours?

Customer service hours: Monday through Friday from 9:00 AM to 4:00 PM, Saturday from 9:00 AM to 1:00 PM, and Sunday from 11:00 AM to 1:00 PM. During these hours, customers can ask questions, request information, or receive booking assistance.

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Our automated notification system keeps you informed throughout the cleaning process. You'll receive updates for important appointment milestones, such as when your cleaner is on the way, when they arrive and begin the cleaning, and when the service is completed.

 

Additional notifications may be sent for appointment confirmations, reminders, schedule changes, or other important booking updates. This helps ensure you're always informed about the status of your cleaning service.

How will I receive updates about my cleaning appointment?

Do you accept bookings over the phone?

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To ensure accuracy and availability, Pro Prep Cleaning accepts bookings online only through our secure scheduling system. This allows customers to select services, provide detailed information, and receive accurate pricing based on their needs.

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Customers have 24/7 access to our online booking system and can schedule a cleaning anytime, even outside customer service hours.

 

Do I have access to a customer portal?

You can book any of our cleaning services online by visiting the appropriate service information page and scrolling to the bottom to access our online booking form. There, you can view instant pricing, customize your cleaning, and schedule your appointment in just a few minutes.

How do I book online?

How Do I access my online portal 

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Customers can access their online portal by logging in with the email address and password used during booking. The customer portal allows you to manage your account, view past and upcoming bookings, and see which cleaner is assigned to future services.

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To access your account, log in here. If you’ve forgotten your password, you can reset it here.

No. Customers are not charged at checkout when submitting a booking request. Payment is processed after the cleaning service has been completed.

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This allows Pro Prep Cleaning to ensure services are delivered as scheduled before charging for the completed work.

Will I be charged at checkout when booking a cleaning?

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